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The employee's name has changed, do I need to order a new card?

Yes, a new card must be ordered in this case, as the information on the payment card must be up to date.

 

Please note our current price list when ordering a card.

If you use the Ordering tool:

If you want to renew the card in the middle of its validity period, you can order a replacement card from the 'Employee management' tab. (See images below.)

  1. Go to 'Employee management'.
  2. Select 'Employees'.
  3. Find the person's details.
  4. Click Edit (pencil icon).
  5. Check the details.
  6. Click 'Re-issue'.

 

TOW_re-issue card_ENG

 

If you use the Employer portal:

 If the name changes, you must first remove the employee with the old details and then add them again with the updated details.