Merchant
Hello merchant, where Edenred benefits can be used! Here you'll find support for partnership and receiving payments.
Top 5 questions
Joining the network
- How do I join the Edenred network?
- My company has several locations. Should each location have a separate contract?
- Can my company offer two benefits at the same time?
- What is the business code that is asked for in the network contract?
- How can I get Edenred stickers or a starter kit?
- What does Edenred's marketing support for partners include?
- How do I terminate my merchant contract?
- How much will it cost my company to join the Edenred network and become a partner?
Merchant portal
- I have forgotten my credentials for the Merchant portal, what should I do?
- Where can I find my contract number?
- How do I add a new location to the Merchant portal?
- How can I change my details or make changes to my contract?
- What is the Merchant portal?
- Can I add new users to the Merchant portal?
- How do I end my contract?
Receiving payments
- How can I recognize the authenticity of a Lunch or Virike voucher?
- What do I do if the payment accidentally goes from the wrong side of the Edenred card?
- Can I accept Edenred payments without a payment terminal?
- What payment methods are available for each of Edenred benefit?
- How do I enter a mobile payment into the POS system?
- How do I cancel an Edenred card or mobile payment?
- Edenred card payments won't work, what should I do?
- Where can I find Edenred logos?
Payment settlements, reimbursing and billing
- How do Apple Pay and Google Pay settlements work?
- Merchant: Where can I find the invoices?
- I need a copy of the invoice sent by Edenred, what do I do?
- Why are we still receiving invoices from you?
- How do card payment settlements work?
- How do I order more settlement forms for voucher settlements?
- How the invoicing of service providers work?
- How do I update my invoicing information?
- How do Edenred's voucher settlements work?
Online payments
Edenred Lounari
Edenred Virike
Edenred Massage
- What kind of company is suitable to be an Edenred massage partner?
- Who can join the Edenred massage network?
- Is physiotherapy included in the massage benefit?
- My company has several locations. Do I have to make a separate contract with each company offering massage services?
- Why won't a customer's Edenred payment for a massage go through?
- I work as a physiotherapist. Can I join the Edenred massage merchant network?
Edenred Wellbeing
- I am already part of the dental network, how does Edenred Wellbeing affect me?
- Can the customer receive Kela direct reimbursement for health care treatments paid with Edenred Wellbeing benefit?
- I am a physiotherapist, what do I need to consider regarding the wellbeing benefit?
- Where can I find payment reports made with the wellbeing benefit?
- What kind of company is suitable to join Edenred's Wellbeing network?
- How do I accept the Wellbeing benefit payments?
- How do I register in the Edenred Wellbeing network?