Beneficiary
Hi employee! Here you can find support in using your Edenred benefits.
Top 5 questions
Activating card and enabling benefits
Edenred app
- How can I turn off the automatic repeat function of the balance load request?
- My balance hasn't loaded. What do I do?
- Where can I see my Edenred card transactions?
- On which devices and browsers the Edenred app doesn't work?
- Why does the Edenred app log me out?
- Why can't I find the merchant on the Edenred app?
- What is the automatic repeat function?
- Where can I see the ongoing error messages?
- How do I make a load request or turn off the automatic request for lunch benefit?
- Where can I check my balance amount and expiring balances?
- How can I change my email address on the Edenred app?
- The app is asking me to download the new app again, even though I already did.
- I cannot confirm my email address to the Edenred app
- My Edenred account is blocked, what should I do?
- How do I change the language on the Edenred app?
- I can't add my personal card to the Edenred app
- I cannot register or log into the new Edenred app.
MyChoice
Edenred card and making payments
- I have lost my Edenred card, what do I do?
- Where and how can I use Edenred's payment methods?
- Do I need a PIN code to pay with my Edenred card?
- Do I need to sign the receipt when I pay with my Edenred card?
- How do I know which payment methods the service provider accepts?
- I would like to pay for a service covered by my employee benefits, but the service provider does not accept Edenred payment methods?
- I have been charged twice. What should I do?
- Why is my Edenred card not working?
- My name has changed, how do I get a new Edenred card?
- Where can I find my card details?
- How do I buy or renew the Museum Card?
- What are the payment limits for employee benefits?
- Can Edenred benefits be used to pay abroad?
- How long are Edenred cards valid?
- How do I pay in an online store?
- How do I contact customer service?
Apple Pay and Google Pay
- What is Apple Pay, how do I use it and how do I make payments with it?
- What is Google Pay, where can it be used and how do I add my card to Google Wallet?
- Where can I pay with Apple Pay or Google Pay?
- Which Edenred's payment cards can be added to Apple Pay or Google Wallet?
- Why can't I add Edenred payment card to Google Wallet or Apple Pay?
- How do I make Edenred card payments with my Apple Watch?
- How many Apple or Android devices can I add my Edenred payment cards to?
- How do I remove my card from Google Wallet?
- Whom should I contact for questions about Google Pay?
- Whom do I contact for questions about Apple Pay?
Edenred Pay
Edenred Lounari
- How does Lounari work in Wolt?
- I accidentally paid a lunch payment below the Tax Administration's minimum value and I want to cancel it, what should I do?
- My meal costs more than the maximum value of the lunch benefit, what do I do?
- How do I spend my entire lunch benefit so that it doesn't fall below the minimum payment limit?
- My meal cost less than the minimum value of the lunch benefit, why was I still charged that amount?
- Can I use the lunch benefit to pay home delivery fees for food?
- Can I use Edenred Lounari to pay for Wolt credits?
- Can I pay for my Wolt order with paper lunch vouchers?
- Where do I contact for questions about Wolt?
- How much money will I save by using my lunch benefit?
- Wolt/Kotipizza online payments don't go through, what do I do?
Edenred Virike
- For what can Edenred Virike be used?
- Are there any payment limits for the Virike benefit?
- How can I pay for a sports or cultural service covered by an employee benefit if I do not have enough balance in my Edenred app account?
- Can I use my Virike benefit to pay for movie tickets online?
- Can the Virike benefit be used for online or remote trainings?
- How do I pay for event tickets sold online with Virike benefit?
- What should I do if I have paid for an event with Virike but it is cancelled or I can't attend?
Edenred Massage
- Can I use Edenred Virike for massage services?
- How can I pay for a massage service if I don't have a enough balance in my Edenred app account?
- Can the sports and culture benefit be used to pay for massage services?
- Can massage benefit be used to pay for physiotherapy services?
- What services can the massage benefit be used for?
Edenred Transport
- I can't add my Edenred Transport card to the HSL application, what should I do?
- Where and how can I use my commuting benefit?
- How do I add my card to the HSL app and what tickets can I buy?
- Can commuting benefit be used to pay for VR tickets?
- Can commuting benefit be used to load value on the HSL card?
- How do I purchase the auto-renewing saver subscription ticket by HSL?
- Can I pay for my HSL mobile ticket with different payment cards if I don't have enough balance on my Edenred Transport card?
- How do I use Edenred Transport for city bikes?
- How do I buy tickets from Matkahuolto?