Employer
Hi orderer of Edenred benefits! Here you can find support in managing your employees' benefits.
Ordering and enabling employee benefits
- What is the Incomes Register?
- How do I cancel a balance order?
- How much are Edenred vouchers worth and how long are they valid for?
- How to cancel a voucher order
- Ordering a replacement card - how and when to do it?
- My company has several employees, can I ask for an offer?
- Can I order all employee benefits at the same time?
- Where are Edenred cards ordered?
- How do I order lunch or Virike vouchers?
- Do you need a smartphone to use Edenred's benefits?
- How do I estimate the number of lunch vouchers to order?
- The employee has a card from the former employer. Can they accept benefits from the new employer?
- How do I cancel a card order?
- I want to order vouchers with multiple values, what should I do?
- I want to order both lunch and Virike vouchers, what should I do?
- How can I renew my voucher order?
- How do I pay for my voucher order?
- How do I order vouchers for multiple companies from the Employer portal?
- How long are the employees' cards valid and how are they renewed?
- How do I load the balance on employee cards in the Ordering tool?
- How do I order cards for employees in the Ordering tool?
- How long are the employee's card and benefits valid after the end of employment?
- What is the difference between a virtual and a physical Edenred card?
Ordering tool and system integration
- How do I add new contact persons to the Ordering tool?
- What does Edenred's HR system integration enable?
- How do I get the system integration up and running?
- How to set an automatic top-up reminder for employees?
- How to fix incorrect personal identification number in the Ordering Tool?
- How to set the spending limit?
- How do the loading request methods selected in the Ordering Tool differ from each other?
- I am trying to place an order using the Excel form, but I am receiving an error message. What does this mean?
- How is the usage limit determined?
Employer Portal
- I have not received the registration link to the Employer portal, what should I do?
- Why are the functions in the Employer portal grayed out?
- What is my username to the Employer portal?
- I forgot my Employer portal password, what should I do?
- Why can't I log in to the Employer portal?
- How can I edit company details on the Employer portal?
- How can I edit my user profile information in the Employer portal?
- How do I change my password in the Employer portal?
- How do I add new contact persons on Employer portal?
MyChoice
Payment methods
Invoicing
- Employer: Where can I find the invoices in the Ordering tool?
- How to change the invoicing information?
- What invoicing methods are available?
- I sent the voucher order payment link to the wrong person, what should I do?
- How do I find my customer number?
- I paid a voucher order twice, what do I do?
- I have paid an invoice using incorrect payment details, what should I do?
- I paid the invoice to the wrong bank account, what should I do?
- How can I get a receipt for my order in the Employer portal?
Edenred Lounari
- Can I order lunch vouchers in addition to the card or mobile solution?
- Changes to lunch benefit load settings starting October 1, 2025
- I want my employees to be able to pay according to the maximum limit, but I do not want to offer the full lunch benefit. How do I proceed?
- How do I calculate for how many workdays it is worth loading the benefit?
- How does the usage limit for the lunch benefit work?
- How are the loading amount and usage limit related to each other?
- Do I need to update the usage limit manually every year?
Edenred Virike
Edenred Massage
- How much massage benefit can be provided tax-free per year?
- How do employees know where they can pay with their massage benefit?
- Is there a limitation to the number of Massage service providers?
- Why should the employer define the places of use of the massage benefit?
- How do I choose the places where employees can use the massage benefit?