Why are the functions in the Employer portal grayed out?
You will get access to the grayed-out functions after you have completed the onboarding process on the front page.
When you start using the Employer portal, the onboarding process on the front page guides you through the necessary steps. The process consists of three stages:
- Selecting benefits and defining their settings.
- Adding employees.
- Loading the balance.
If you have a lunch benefit with employee load requests, click the 'Skip' button at the bottom. This allows you to make a money transfer to the wallet, enabling the employees' load requests to be processed.
If you have a lunch benefit with direct employer load or want to load balances for other benefits, please do the load on the respective page.
If you have multiple benefits active and do not want to load balance for a specific benefit immediately, click the 'Skip' button at the bottom.
Use the 'Back' button if you want to modify settings or review information.