Ordering tool and system integration
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      How to set an automatic top-up reminder for employees?

      Remind your employees to load balance by activating the reminder in the Ordering tool. This is recommended, e.g., with the monthly lunch benefit.

      1. Log in to the Ordering tool.
      2. If you manage multiple companies, select the company for which you want to set a reminder.
      3. Select the benefit from the 'Product selection'. Note that if the company offers multiple employee benefits, select each benefit individually for which you want to set a reminder.
      4. Select 'Employee Orders' from the top menu.
      5. Then click 'Load request' and 'Settings' from the left menu.
      6. Place a checkmark in the 'Load reminder is sent' section and select the day when the beneficiary will receive the reminder. For example, you can set the reminder for the 14th of the month, so the message will be sent to those who have not yet submitted a loading request. This way, you will still have time to approve them.
        • When placing an order, please note that the invoice has 7 days until the due date. Please also note the transition time for processing invoices and payments.
      7. Write a reminder message on the  'A message to employees from employer' field, and it will be added to Edenred’s message template and sent to employees on your chosen day. The message will also appear on the Edenred app's top-up request page.
        • NOTE! Make sure to always fill in something in the message field so that all settings are saved.
        • The reminder is sent only to beneficiaries who have the right to load a balance but have not yet made a loading request and have not enabled the automatic load request feature.
        • The reminder cannot be disabled for individual beneficiaries, meaning it will be sent to everyone who meets the aforementioned criteria.

      What should you write in the reminder message?


      You can write in the balance top-up reminder e.g. by which date requests must be made, whom they can get more information from, the Finnish Tax Administration's payment limits (lunch benefit), or how the benefit is charged from the employee.

      The message will appear in the Edenred app's top-up request page and in the email reminder.