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Ordering a replacement card - how and when to do it?

Order a replacement card, when an employee has lost their card or it is defective, or the employee has changed their name.

Please note our current price list when ordering a card.

 

If you use the Ordering tool:

If you want to renew the card in the middle of its validity period, you can order a replacement card from the 'Employee management' tab. (See images below.)

  1. Go to 'Employee management'.
  2. Select 'Employees'.
  3. Find the person's details.
  4. Click Edit (pencil icon).
  5. Check the details.
  6. Click 'Re-issue'.

 

TOW_re-issue card_ENG

 

If you use the Employer portal:

Through the employer portal, it is only possible to order virtual cards, not physical ones. This virtually eliminates the risk of cards being lost or damaged. Virtual cards are automatically renewed 15 days before their expiration date.

 If the name changes, you must first remove the employee with the old details and then add them again with the updated details.