How to load lunch balance for employees in the Employer portal
You can load balances either through employees' load requests or employer's direct loads.
Employees' load requests
1. Log in to the Employer portal.
2. In the "Benefit groups" section, set the lunch benefit settings and choose the loads to be made as employee load requests. Employees submit balance load requests in the Edenred app.
- If you allow the automatic repeat function in the Lounari settings, employees can enable it on their Edenred app when making a load request. In that case a load request will be made automatically every month for the employee, so they don’t need to submit requests manually.
- The "Transfer money" section's calculator shows how much should be transferred to the Edenred Wallet so employees receive full lunch benefits for the next 2 months. The calculation is based on the employee information given in the Employees' section: employment type, working hours as percentage, and days eligible for Lounari. The calculator also includes load fees (incl. VAT). You may transfer any amount you wish (for example for one month, half a month, or half a year).
- Balances are loaded to employees’ user accounts immediately after a load request is sent, provided the Edenred Wallet has sufficient funds. Employees can submit load requests individually or for an entire month during the current month.
- The employer will receive an email notification if the Edenred Wallet lacks funds for a load. Balances are loaded automatically in request order when there are sufficient funds in the wallet. Pending load requests can be viewed in the "Transactions" section under the Lounari load requests tab.
- For email invoice and e-invoice: the invoice is sent the next business day and payment processing takes 1–3 business days. Once the full payment has been received, the money is transferred to the Edenred wallet. You can change the invoicing method in the "Company information" section. NOTE: No separate receipt is available; the invoice also serves as the receipt.
- For credit card and online payments: the funds are transferred in real-time. NOTE: No separate receipt is available; you can save the receipt when paying or take it from your banking system the following business day.
- An invoice detailing the previous month’s Successfully executed loads and their load fees (incl. VAT) is emailed at the start of each month. The invoice amount is €0 because the loads were paid from funds previously transferred to the Edenred wallet. This beginning-of-month invoice therefore does not need to be paid and can, for example, be forwarded to accounting.
Direct loads
1. Log in to the Employer portal.
2. In the "Benefit groups" section, set the lunch benefit settings and choose the loads to be made as employer direct lodas.
- Employees will therefore not have the balance load request button available in their Edenred app.
3. From the main menu select "Load benefit" and then Lounari.
4. Set the load timing.
- You can also schedule loads for multiple months, one month at a time; each month will then generate its own invoice.
- If employees’ working time varies monthly, update the number of days eligible for Lounari in the employee’s details before loading the balance. You can find more detailed instructions here.
- For email invoice and e-invoice: the invoice is sent the next business day and payment processing takes 1–3 business days. Once the full payment has been received, the money is transferred to the Edenred wallet. You can change the invoicing method in the "Company information" section. NOTE: No separate receipt is available; the invoice also serves as the receipt.