When will the invoice arrive in the Employer portal?
The invoice sending time depends on which invoicing method you use.
Email invoice and e-invoice:
The invoice is sent on the next business day, and payment processing takes 1–3 business days.
If you use employee load requests, the money is transferred to the Edenred Wallet once the full payment has been completed.
If you use employer direct loads, the benefit is loaded to employees according to the defined settings once the full payment has been completed.
NOTE! A separate receipt is not available in the Employer portal; the invoice also serves as the receipt.
Credit card and online payment:
The money transfer takes place in real time.
Credit card and online payment are available only when making transfers to the Edenred Wallet.
NOTE! A separate receipt is not available in the Employer portal. You can save it at the time of payment or retrieve it from your own banking system the following business day.
Where can I check which invoicing method our company uses?
You can check, edit, or change the invoicing method in the “Company information” section of the Employer portal.
What should I do if the invoice has not arrived within the expected time frame?
- First, check that the invoicing details are correct.
- If everything is in order, contact our customer service by email at yritys-fi@edenred.com. Please include your customer number and/or business ID, as well as information about which order or deposit the issue concerns. This will help us process your request more quickly.