How do I order cards for employees in the Employer portal?

Here’s how to order cards for your employees when you’re a new Edenred customer or when ordering a card for a new employee

• Cards are valid for 2 years from the date of order.

• Please refer to our current price list when ordering:
https://edenred.fi/fi/tyonantaja/hinnasto

1. Log in to the Employer portal.
2. From the left-hand menu, select “Employees.”
3. Add an employee: click “Create employee,” fill in the required details under “Personal Data,” then choose the applicable benefits under “Benefits.”

For larger numbers of employees, you can order cards from the “Import employees” section using an Excel file.

- If you import fewer than 50 employees: the virtual payment cards are created and sent to employees by email immediately after the data import.

- If you import more than 50 employees: the virtual payment cards are created and sent to employees by email no later than the following day. You will receive an email confirmation when the card order is complete.

          4. Save and order: once all employee details are entered, click “Save.” The card will then be            submitted for ordering.

Important notes:

– On the day an employee’s benefits begin, the system will automatically email them their virtual card’s activation serial number. (You set the benefit start date in the Employer portal under “Entitled to the benefits from” in the employee’s profile.)

– All cards are virtual by default. However, if you offer Lunch (Lounari) or Virike (sports & culture) benefits, your employee can request a free physical card in their Edenred app.

Ordering the physical card on the Edenred app is as follows: Choose Lounari/Virike on the app's front page -> Open 'Settings' -> Select 'Order physical card'.

Note! Ordering a physical card will block the current card and cause outage on the employee's benefits. 
While waiting for the card to arrive the employee can call our customer service the following business day after the order and request the card activation serial number. Please note that for security reasons, we cannot provide this information via email. This will allow the employee to their benefits in Edenred Pay mobile payments as well as Apple and Google Pay, and it also enables online orders with Wolt and Kotipizza. 

How to renew employees’ cards

• Cards are valid for 2 years from the date of order.
• Please note our current price list: https://edenred.fi/fi/tyonantaja/hinnasto
• Physical cards cannot be ordered through the Employer portal — only virtual cards. Activation serial numbers for new virtual cards are automatically emailed to employees 15 days before the card expires.
• If you offer Lunch (Lounari) or Virike (sports & culture) benefits, an employee can request a free physical card in their Edenred app.
  
  

  Ordering the physical card on the Edenred app is as follows: Choose Lounari/Virike on the app's front page -> Open 'Settings' -> Select 'Order physical card'.

  Note! Ordering a physical card will block the current card and cause outage on the employee's benefits. 
  While waiting for the card to arrive the employee can call our customer service the following business day after the order and request the card activation serial number. Please note that for security reasons, we cannot provide this information via email. This will allow the employee to their benefits in Edenred Pay mobile payments as well as Apple and Google Pay, and it also enables online orders with Wolt and Kotipizza.

When an employee’s name changes

• The name on the virtual card updates automatically after the employee’s details are updated in the Employer portal.
• If the employee holds a physical Lounari/Virike card, they must order a new card in their Edenred app after the employer has updated the employee’s details in the Employer portal.
  
  

  Ordering the physical card on the Edenred app is as follows: Choose Lounari/Virike on the app's front page -> Open 'Settings' -> Select 'Order physical card'.

  Note! Ordering a physical card will block the current card and cause outage on the employee's benefits. 
  While waiting for the card to arrive the employee can call our customer service the following business day after the order and request the card activation serial number. Please note that for security reasons, we cannot provide this information via email. This will allow the employee to their benefits in Edenred Pay mobile payments as well as Apple and Google Pay, and it also enables online orders with Wolt and Kotipizza.

When a new benefit is offered to the employee

In the Employer portal's 'Benefit groups' section you can manage your company’s employee benefits and offer different benefits at varying values to different employees. 

You can create as many benefit groups as you wish and name them for example "Full-time," "Part-time," "Summer Workers," etc.

You can offer employee benefits to different benefit groups in different ways, for example:

• Full-time employees receive both lunch and massage benefits.
• Part-time employees receive only lunch benefits.
• Summer workers receive a €100 massage benefit, while full-time employees receive €400.
• You can move employees from one benefit group to another; each employee will automatically receive the benefits of the new group. For example, if a part-time employee is moved to the full-time group, a massage card will be ordered for them immediately. If a full-time employee is moved to part-time, they can continue to use their lunch benefit as long as the lunch card and balance remain valid.