Employee's name has changed, how do I order a card with the new name in the Employer portal?
The name shown on the virtual card is updated automatically once the employee’s details have been updated in the Employer portal.
If the employee holds a physical Lounari/Virike card, they must order a new card in their Edenred app after the employer has updated the employee’s details in the Employer portal.
Ordering the physical card on the Edenred app is as follows: Choose Lounari/Virike on the app's front page -> Open 'Settings' -> Select 'Order physical card'.
Note! Ordering a physical card will block the current card and cause outage on the employee's benefits. While waiting for the card to arrive the employee can call our customer service the following business day after the order and request the card activation serial number. Please note that for security reasons, we cannot provide this information via email. This will allow the employee to their benefits in Edenred Pay mobile payments as well as Apple and Google Pay, and it also enables online orders with Wolt and Kotipizza.